Employee Health & Benefits Account Manager

About the role

Marsh McLennan Agency (MMA) is hiring an Employee Health & Benefits Account Manager for its Florida regional offices (Maitland, Tampa, Clearwater, Sarasota). This is a hybrid position that may require in-person client meetings. As Account Manager on the Employee Health & Benefits team, you will serve and retain middle-to-large market group benefit accounts, handling day-to-day client correspondence and supporting renewals and enrollments.

Key responsibilities

• Manage the annual planning timeline so that client deliverables such as Benefit Guides are ready on time.
• Lead, document and complete renewal implementation calls and paperwork, hold carriers accountable for accuracy and timelines, and audit your own work to minimize errors.
• Maintain client information in the agency management system and use carrier partners to solve client problems and support retention.
• Be knowledgeable of coverages, carrier guidelines, underwriting and legislative changes, and advise clients on compliance deadlines (Form 5500, COBRA, ACA reporting, Medicare Part D, CMS disclosures).
• Project manage plan builds for Employee Navigator or Plan Source, ensuring plan rules, rates and updates are accurate for electronic file feeds.
• Help clients with questions on administration, billing, claims and problem solving, and keep workflows and client files up to date.

Required profile

• High school diploma or equivalent.
• Active, current Florida 2-15 insurance license.
• 2+ years of account management experience in an insurance agency.
• Detail-oriented, with strong time management, client relations, communication and presentation skills.
• A plus: Bachelor's degree or higher, bilingual (English/Spanish), experience with Employee Navigator, EPIC, BenefitPoint or ImageRight, and ability to travel occasionally overnight.

Required skills

• Microsoft Office Suite, including Excel, Outlook and Word.
• Insurance account management.

What we offer

• Generous time off, including personal and volunteering days.
• Tuition reimbursement and professional development.
• Hybrid and flexible work.
• Charitable contribution match, stock purchase opportunities and competitive compensation.