Director, Venue Learning

About the role

The Director, Venue Learning will design, build, and lead a comprehensive learning institution for MSG Entertainment’s venue workforce. This role creates a structured Venue Academy that guides colleagues from onboarding through advanced mastery, aligning learning with guest experience excellence and operational readiness.

Key responsibilities

• Conceptualize and build the Venue Academy as a multi‑tier learning institution with clear progression pathways.
• Design a cohesive curriculum framework organized by learning level and create a shared learning identity across all venue colleagues.
• Define and track program effectiveness metrics such as time‑to‑proficiency, learner progression rates, credential completion, and guest‑satisfaction correlation.
• Develop a digital‑first content strategy that enables rapid updates, seasonal content deployment, and scalable delivery across multiple properties and time zones, leveraging AI‑powered tools.
• Design and deliver an immersive onboarding experience that communicates the company’s service philosophy, brand identity, and guest experience standards.
• Partner with Venue Operations, Guest Experience, Threat Management, and HR Business Partners to align curriculum priorities with operational realities and workforce plans.
• Serve as a visible learning leader within venue operations, building credibility and trust with frontline managers through consistent presence and responsiveness.

Required profile

• Proven experience designing and implementing large‑scale learning programs or academies.
• Strong ability to collaborate with cross‑functional partners and align learning initiatives with business objectives.
• Leadership presence in operational environments, capable of building trust with frontline managers.
• Excellent communication skills to convey brand and service standards to diverse audiences.

Required skills