Director, Professional Services & Forward-Deployed Engineering

About the role

MicroStrategy is hiring a Director, Professional Services (PSD) in New York, with consideration for candidates in the broader Tri-State area and then the DMV area. The role leads a consulting organization built around consultants and forward-deployed engineers who deliver technical solutions alongside consultative client leadership. It owns the regional services P&L, drives services revenue growth, develops new service offerings such as forward-deployed engineering and AI implementation, and partners with Sales to sell and position Professional Services.

Key responsibilities

• Partner with Sales leadership to co-sell Professional Services and raise services attach rates, and engage client executives to identify use cases and transformation opportunities.
• Build and scale a forward-deployed engineering capability: hybrid engineer-consultants embedded in client environments to design, build and operationalize AI/LLM-powered solutions, and turn embedded learnings into repeatable offerings.
• Recruit, coach and retain forward-deployed engineers and technical consultants, and forecast capacity, utilization and services revenue.
• Manage production, education and forward-deployed engineering resources, set delivery standards and technical guardrails, and promote knowledge sharing.
• Lead recruiting, development and retention of consulting talent, and manage the regional services P&L.

Required profile

• Bachelor's degree in Computer Science, Engineering, Business or a related field (advanced degree preferred).
• 8-12+ years of consulting and consulting leadership experience, including building or scaling forward-deployed engineering, solutions engineering or embedded technical consulting teams.
• 5+ years managing a services business with full P&L responsibility.
• Demonstrated experience selling and positioning Professional Services, including forward-deployed engineering and AI implementation, and partnering with Sales to close complex deals.
• Prior experience in systems integration consulting or software vendor services.

Required skills

• Working fluency with APIs, cloud platforms (AWS/Azure/GCP), data integration and LLM/agentic patterns (RAG, agent orchestration).
• Strong forecasting, resource planning and financial management skills.
• Proven ability to recruit, develop and retain consulting and engineering teams.

The base salary range is $171,400 to $308,600, and eligible employees may also participate in bonus programs, sales incentives, equity awards and benefits.