Director of Revenue and Reservations

About the role

The Mandarin Oriental, Boston is looking for a Director of Revenue and Reservations to lead its Reservations Department. Based in the hotel, the role covers the strategic leadership, financial performance and operational execution of all revenue and reservations functions, reporting to the Director of Commercial Strategy. The hotel is a 136-room, 12-suite property in the Back Bay.

Key responsibilities

• Develop and run revenue management strategies to maximize room revenue, ADR, RevPAR, profitability and market share, and manage inventory, restrictions and availability across distribution channels
• Lead forecasting, budgeting and business planning, and evaluate business segment performance
• Manage brand.com, GDS, OTAs, CRS and other partners, keeping rates and inventory accurate and overseeing rate codes, packages and promotions
• Lead the Reservations team, set service standards, monitor conversion metrics and call quality, and ensure accurate handling of bookings, changes and cancellations
• Work with Front Office and Guest Relations on pre-arrival and arrival experiences, and manage guest history
• Prepare revenue performance reports and forecasts, run commercial meetings, displacement analyses and channel profitability reviews, and support budgeting and audits
• Recruit, coach and train the reservations team, and foster cross-department collaboration

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Finance, Marketing or a related field
• 5+ years of revenue management experience, including at least 3 years in a leadership role in luxury hospitality or a comparable service environment
• Strong understanding of revenue management, forecasting, pricing, distribution and reservations operations
• Analytical and financial acumen, with proven leadership, communication and stakeholder management skills

Required skills

• Advanced proficiency in Microsoft Excel and revenue reporting tools
• Preferred: experience with Infor/HMS, Delphi, IDeaS, SynXis, Lighthouse, Otelier and CoSTR; multilingual

What we offer

• Salary of $120,000 to $125,000 annually, plus a competitive benefits package
• Meals served while on duty, complimentary drycleaning and discounted colleague parking
• Learning and development programmes, health and wellness benefits, retirement plans and the MOstay programme