Food & Beverage Manager

About the role

Fairmont Copley Plaza in Boston is looking for a Food & Beverage Manager to lead its dining, beverage and event operations. Reporting to the Director of Food & Beverage, the manager helps drive strong operating results through engaging offerings, an empowered team and consistent guest satisfaction, in line with the Fairmont brand standards.

Key responsibilities

• Oversee day-to-day food and beverage operations of assigned outlets and functions, and lead, coach and support colleagues to deliver efficient operations, strong revenue and excellent guest service.
• Work with the Executive Chef and culinary team on menu execution, purchasing, staffing, food preparation, presentation and service coordination.
• Ensure consistent food and beverage quality and service standards across outlets, events and other operations, and implement guest-service standards.
• Help improve guest and employee satisfaction while meeting operational and financial objectives, and coordinate with marketing and public relations on promotions, menus and concepts.
• Assist with the annual operating budget (labor, productivity, supplies, operating expenses), monitor results and support forecasting and strategic planning.
• Ensure compliance with standard operating procedures, food safety and sanitation requirements, workplace safety policies and applicable federal, state and local regulations.
• Support portion control, inventory management, waste reduction and cost control, and ensure uniforms, equipment and supplies are ordered within budget and properly inventoried.
• Recruit, onboard, train and retain colleagues, and provide direction, coaching and performance feedback.
• Handle guest complaints professionally and follow up with corrective action.

Required profile

• Previous food and beverage experience, including supervisory or management responsibility, and restaurant, hotel or comparable hospitality operations experience.
• Experience coordinating operations across multiple outlets, teams or departments.
• Ability to understand budgets, operating statements, payroll reports and other financial information.
• Leadership, team-building, coaching and guest-relations skills; experience in a union environment preferred.
• University or college degree in hospitality management, business or a related discipline preferred.
• Flexible hours, including evenings, weekends, holidays and special events.

Required skills

• Computer proficiency, including Microsoft Office and relevant point-of-sale, scheduling or property systems.
• Strong interpersonal, communication, problem-solving and guest-relations skills.

What we offer

• Salary range of 76,000 to 78,000 USD annually.
• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through the Accor Academies.
• Corporate social responsibility activities such as Planet 21.