Information Technology Manager

About the role

Boston Harbor Hotel, a Forbes Five-Star and AAA Five Diamond urban resort on Boston's waterfront, is looking for an Information Technology Manager. The role oversees all aspects of the hotel's technology infrastructure, systems and operations, keeping IT running smoothly and driving innovation to improve the guest experience. The manager works closely with other departments so that technology strategy supports the hotel's business goals.

Key responsibilities

• Coordinate daily IT operations and prioritise service requests for hotel associates and guests
• Act as main contact for department leaders on technology requests and system issues
• Manage and troubleshoot networks, servers, databases, telephone systems, workstations and related equipment
• Monitor system availability and performance, investigate outages and coordinate resolution with internal and external parties
• Coordinate installation, configuration, maintenance and integration of property management, point-of-sale, guest service and revenue management platforms
• Plan and run technology projects and upgrades, including schedules, vendors, testing and training
• Maintain IT procedures for access control, cybersecurity, data protection, backups and business continuity
• Manage relationships with external IT vendors and service providers
• Assist in preparing and monitoring the IT operating and capital budgets
• Keep accurate records of hardware, software, licenses, configurations and service requests
• Identify recurring issues and improvement opportunities, and present recommendations to hotel leadership
• Help maintain 24-hour technology coverage and keep up with relevant technology developments

Required profile

• Associate or bachelor's degree in information technology, computer science or a related field, or equivalent experience
• 3 to 5 years of progressive IT experience; hospitality or hotel technology experience preferred
• Flexible schedule, including availability outside normal business hours
• Able to lift 30 lbs regularly and communicate effectively in English (a second language is desirable)

Required skills

• Practical knowledge of hotel technology systems such as property management, point-of-sale and guest service applications
• Strong working knowledge of IT infrastructure, end-user support, cybersecurity, data privacy and backup procedures
• Ability to organise priorities, coordinate projects and vendors, and explain technical information to non-technical users