Director of Operations (Multi-site Services)

About the role

This newly created, platform‑level position reports directly to senior executives and is responsible for driving operational excellence across four to six studio divisions. Based in Lafayette, Louisiana, the Director of Operations will ensure each studio meets platform standards, performance targets, and integrates smoothly with the broader organization.

Key responsibilities

• Hold studio leadership accountable to core performance metrics such as 90‑day pipeline, backlog, and projected Net Service Revenue.
• Enforce zero booking variance through accurate, timely data entry in HubSpot and internal systems.
• Audit studio sales and production meetings to verify format and data capture standards.
• Conduct bi‑weekly one‑on‑ones with Studio Leaders and Integrators.
• Monitor financial performance, ensure adherence to approved budgets, and drive annual budget submissions.
• Facilitate quarterly Professional Development Plans for required team members.
• Serve as a two‑way conduit between studio leaders and back‑office leadership, gathering field insights and communicating platform expectations.
• Educate and support studio teams on platform technology, systems, and processes.

Required profile

• Bachelor’s degree.
• Proven multi‑site operational leadership experience, managing across locations or divisions.
• Strong financial fluency in pipeline, backlog, forecasting, and budget management.
• Experience with CRM/systems and holding teams accountable to data standards.
• Executive‑level communication and organizational skills.

Required skills

• HubSpot
• CRM systems