Director of Customer Success – Healthcare Solutions

About the role

The Director of Customer Success will own the strategic relationship with health systems and health plans, acting as a trusted advisor to C‑suite stakeholders. You will guide adoption of Mytonomy Cloud for Healthcare, driving measurable outcomes such as patient engagement, satisfaction, clinical adoption, and ROI.

Key responsibilities

• Serve as the executive point of contact for assigned health system and payer accounts, building strong relationships with C‑suite and senior clinical leaders.
• Engage Mytonomy executives and founders for key customer discussions and strategic reviews.
• Lead quarterly business reviews to demonstrate value, identify expansion opportunities, and strengthen executive alignment.
• Develop executive communications and briefings that support deployment strategies and business objectives.
• Create and execute account strategies aligned with customer clinical and operational priorities.
• Identify expansion opportunities across service lines, sites, and platform capabilities.
• Guide customers through transition from legacy patient education solutions, highlighting ROI and workflow benefits.
• Monitor account health, proactively address adoption, escalation, and retention risks.
• Measure and communicate success metrics including engagement, satisfaction, adoption, and operational impact.
• Partner with Product teams to provide customer insights and influence product enhancements.

Required profile

• Master’s degree in Public Health, Healthcare Policy, Health Informatics, or related field preferred; equivalent healthcare technology or IT solution delivery experience considered.
• 5‑7+ years of customer success, account management, or client‑facing experience within healthcare.
• Proven success managing and growing complex health system or payer accounts at the executive level.
• Strong knowledge of Epic EHR workflows; Epic implementation or integration experience preferred.
• Excellent written and verbal communication skills, including executive presentations and strategic documentation.
• Strong project management skills with proficiency in Asana and Google Workspace.
• Ability to independently manage multiple complex accounts and make sound business decisions.

Required skills

• Epic EHR workflow knowledge
• Asana
• Google Workspace