Director, Commercial Data – Animal Health

About the role

The Customer MDM Business Lead is responsible for the business side of Customer Master Data Management within the Commercial organization. This role translates commercial strategy, market needs and business priorities into master‑data requirements, governance decisions and measurable business value. It requires strong leadership across global, regional and market stakeholders to ensure trusted customer data and market readiness.

Key responsibilities

• Serve as the primary business lead and strategic partner for Customer MDM across the Commercial organization.
• Define and maintain business rules, policies, standards and decision rights for customer master data.
• Act as the business process owner for Customer MDM, aligning processes, ownership, governance and technology.
• Lead global change management and market readiness for Customer MDM rollout and continuous improvement.
• Partner with Commercial, IT, Data & Analytics, Privacy, Compliance, Legal and regional teams to ensure alignment with business objectives and regulatory expectations.
• Chair the Customer Data Governance Council to drive decisions, issue resolution and prioritization.

Required profile

• Proven stakeholder leadership experience across global, regional and market teams.
• Deep expertise in Master Data Management principles, governance models and data quality practices.
• Strong commercial domain knowledge of sales, marketing, CRM and territory management.
• Experience leading cross‑functional governance forums and establishing clear decision rights.
• Track record of delivering enterprise‑scale business transformations.
• Ability to influence in matrixed environments and balance standardization with local needs.

Required skills

• CRM platforms
• MDM platforms
• Analytics tools and concepts
• Integration concepts