Desktop Support Technician

About the role

RTO National is seeking a motivated Desktop Support Technician to deliver on‑site and remote technical assistance to internal users. You will play a key part in maintaining a secure, reliable computing environment while upholding the company’s core values of accountability, creativity, integrity, respect, and candor.

Key responsibilities

• Provide first‑level support for desktop hardware, peripherals, Windows operating systems, security systems, and software applications.
• Install, configure, and troubleshoot desktop equipment and network technologies both on‑site and remotely.
• Monitor systems for potential issues and proactively address them to prevent work interruptions.
• Prioritize daily tasks and longer‑term projects based on severity and impact.
• Maintain high customer satisfaction through clear, friendly communication.

Required profile

• 2+ years of experience in an IT help desk or desktop technician role (preferred).
• Experience supporting Microsoft Windows‑based desktop and server environments.
• Working knowledge of Windows Server administration, Active Directory, Office365, DNS, DHCP, and basic networking.
• CompTIA A+ and/or Network+ certification preferred.
• Associate degree in a computer‑related field preferred.

Required skills

• Windows operating systems
• Desktop hardware and peripherals
• Security systems
• Software application support
• Network technologies
• Windows Server administration
• Active Directory
• Office365
• DNS and DHCP
• CompTIA A+ / Network+ (certifications)

What we offer

• Hands‑on training
• Paid time off and paid holidays
• Medical, dental, vision, disability, and life insurance
• 401(k) with Safe Harbor match
• Employee Assistance Program