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Desktop Support Technician

RTO National · Greenville

🇬🇧 English
Windows operating systems Desktop hardware Peripherals Security systems Software applications Network technologies Windows Server administration Active Directory Office365 DNS DHCP CompTIA A+ Network+

Job description

About the role

RTO National is seeking a motivated Desktop Support Technician to deliver on‑site and remote technical assistance to internal users. You will play a key part in maintaining a secure, reliable computing environment while upholding the company’s core values of accountability, creativity, integrity, respect, and candor.

Key responsibilities

  • Provide first‑level support for desktop hardware, peripherals, Windows operating systems, security systems, and software applications.
  • Install, configure, and troubleshoot desktop equipment and network technologies both on‑site and remotely.
  • Monitor systems for potential issues and proactively address them to prevent work interruptions.
  • Prioritize daily tasks and longer‑term projects based on severity and impact.
  • Maintain high customer satisfaction through clear, friendly communication.

Required profile

  • 2+ years of experience in an IT help desk or desktop technician role (preferred).
  • Experience supporting Microsoft Windows‑based desktop and server environments.
  • Working knowledge of Windows Server administration, Active Directory, Office365, DNS, DHCP, and basic networking.
  • CompTIA A+ and/or Network+ certification preferred.
  • Associate degree in a computer‑related field preferred.

Required skills

  • Windows operating systems
  • Desktop hardware and peripherals
  • Security systems
  • Software application support
  • Network technologies
  • Windows Server administration
  • Active Directory
  • Office365
  • DNS and DHCP
  • CompTIA A+ / Network+ (certifications)

What we offer

  • Hands‑on training
  • Paid time off and paid holidays
  • Medical, dental, vision, disability, and life insurance
  • 401(k) with Safe Harbor match
  • Employee Assistance Program

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Published 3 months ago

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RTO National

Greenville