Customer Transformation Senior Manager

About the role

FanDuel is looking for a Customer Transformation Senior Manager to drive innovation in its Sportsbook rewards and experiences. The role sits on the Transformation team and works with Promotions, Brand, Commercial, Data Science, Product and MarTech. It is based in New York City and is listed as a hybrid position.

Key responsibilities

• Manage and develop 1-2 direct reports and build an innovation capability for Sportsbook initiatives.
• Identify and launch 0-to-1 initiatives in rewards, loyalty and customer experience, then scale them into the core business.
• Drive commercial strategy, model expected impact with analysts and prioritize the roadmap against effort and return.
• Turn concepts into launched programs with Product, Data Science, Promotions, Brand, Commercial and MarTech, and lead test plans with measured results.
• Own documentation and playbooks, define success metrics and report performance to senior leadership.
• Maintain a pipeline of innovation opportunities and track competitors, emerging technology and adjacent industries.
• Help recruit and mentor talent, and share insights on the sports wagering landscape with senior stakeholders.

Required profile

• 6-8 years of experience in innovation, transformation or strategy, with a management consulting background a plus.
• 2+ years managing or mentoring people; experience with rewards and loyalty ecosystems preferred.
• Bachelor's degree or equivalent industry experience preferred; MBA or other graduate degree preferred.
• Avid sports and gaming fan who has used FanDuel or similar products; knowledge of sports or experience in a regulated industry a plus.

Required skills

• Project management and strong organizational skills.
• Understanding of performance metrics and reporting.
• Comfortable with querying and logic; SQL knowledge a plus.

What we offer

• Salary range of $138,000 - $173,000 USD depending on experience, location and market.
• Health, vision and dental plans, life and disability insurance, and a 401(k) with up to a 5% match.
• Paid time off, 14 paid holidays, annual bonus and long-term incentives.
• Commuter benefits and pet insurance.