Customer Support Technician

About the role

Join Applied Materials as a Customer Support Technician in Boise, ID, providing on‑site maintenance and technical assistance for semiconductor equipment. You will work directly with customers to ensure equipment uptime and satisfaction.

Key responsibilities

• Plan and execute preventive and remedial maintenance schedules within the assigned territory.
• Perform tier‑II start‑ups, assist with tier‑III start‑ups, and conduct warranty, paid service, and contract activities.
• Instruct customers on equipment operation and maintenance, and troubleshoot process variations.
• Track equipment performance, implement productivity improvements, and apply statistical process control methods.

Required profile

• High School Diploma or GED (Associate’s Degree preferred).
• Physically able to walk, stand, lift up to 35 lb, work in clean‑room environments and use PPE.
• Willingness to travel up to 20 % of the time.

Required skills

• Statistical Process Control (SPC) knowledge.
• Quality Improvement Process methods.
• Preventive maintenance and equipment troubleshooting.
• Wet‑clean procedures for semiconductor systems.

What we offer

• Competitive salary range of $23.00 – $31.40 per hour.
• Full‑time, onsite position in Boise, ID.
• Supportive work culture with opportunities for learning and career growth.
• Comprehensive benefits focused on health, wellbeing, and work‑life balance.