Customer Success Manager - Quality

About the role

Veeva Systems, a pioneer in industry cloud for life sciences companies, is hiring a Customer Success Manager for its Quality applications. You will ensure customers' success with Veeva Quality, acting as a liaison between Veeva and key customer stakeholders, highlighting value through proactive engagement and triaging escalations. The role is full-time and open to a work-anywhere approach.

Key responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Quality applications
• Act as a trusted advisor and own the relationship with customers' business decision makers and application owners
• Liaise with Veeva strategy, sales, product and/or services stakeholders to address customer needs
• Provide strategic guidance to optimise use of Veeva applications and help build a customer roadmap based on business goals
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration and industry learning

Required profile

• 7+ years of experience in Quality within the life sciences industry
• Experience with large global pharmaceutical or CRO companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Willingness to travel up to 25%
• Nice to have: based in North America, preferably on the east coast; 7+ years in software or consulting; SaaS/cloud experience managing Quality applications; experience with Veeva Vault

What we offer

• Base pay of $100,000 - $160,000, with possible variable bonus and/or stock bonus
• Medical, dental, vision and basic life insurance
• Flexible PTO and company-paid holidays
• Retirement programs and a 1% charitable giving program