Customer Success Manager

About the role

As a Customer Success Manager at Sagetap, you will build strong relationships with enterprise technology executives and ensure they derive meaningful value from our AI‑driven platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and long‑term success.

Key responsibilities

• Own the full customer lifecycle from onboarding to renewal and expansion, supporting roughly 70 existing relationships during the initial parental‑leave coverage period.
• Develop deep understanding of each customer’s business objectives, technology priorities, and software evaluation processes.
• Lead onboarding, drive platform adoption, and conduct regular check‑ins, business reviews and strategic conversations.
• Serve as the voice of the customer internally, translating feedback into actionable product recommendations.
• Identify growth opportunities and work with Sales to expand accounts.
• Track customer health metrics, proactively address risks, and develop scalable processes to improve the customer experience.

Required profile

• 3+ years in Customer Success, Account Management, Consulting, Sales or a similar customer‑facing role, preferably in B2B SaaS or enterprise technology.
• Experience managing relationships with enterprise customers and senior stakeholders.
• Excellent written and verbal communication skills for both technical and business audiences.
• Highly organized, proactive, and comfortable working in a fast‑paced startup environment.
• Strong analytical and problem‑solving abilities, with a commercial mindset.

Required skills

• Experience with SaaS platforms and enterprise technology solutions.
• Ability to translate customer data and feedback into actionable insights.

What we offer

• Base salary $75,000–$100,000, plus up to $25,000 variable pay (OTE $100,000–$125,000).
• Early‑stage equity options.
• Competitive healthcare coverage and 401(k) plan.
• Direct engagement with executive leadership and cross‑functional visibility.
• Remote work flexibility and true ownership in shaping the product.