Customer Service Representative I – 7:30am to 4:00pm (Mon-Fri)

About the role

Join Niagara’s customer service team as a Customer Service Representative I, working Monday‑Friday from 7:30 am to 4:00 pm. You will be the first point of contact for internal and external customers, helping to schedule deliveries, resolve inquiries, and ensure a high level of satisfaction.

Key responsibilities

• Schedule and track customer delivery and pickup appointments.
• Respond to customer emails within 30 minutes and resolve issues by end of day or within 24 hours for afternoon inquiries.
• Advocate for customers, providing balanced and objective solutions.
• Maintain weekly customer scorecards and open order reports.
• Research inventory imbalances, identify root causes, and propose corrective actions.
• Deliver monthly/quarterly customer updates and presentations.
• Collaborate with Production Planning, Sales, and Operations to improve processes.
• Participate in inter‑departmental cross‑training and uphold punctual attendance.

Required profile

• Minimum: No prior experience required in a manufacturing or field environment.
• Preferred: At least 2 years of experience in a similar manufacturing or field setting.
• Strong analytical mindset and problem‑solving abilities.
• Excellent communication and interpersonal skills.

Required skills

What we offer

• Competitive compensation and benefits package.
• Dynamic, entrepreneurial work environment.
• Opportunities to build a lasting career and develop professional relationships.