Customer Service Manager, Airport Customer Care
American Airlines · Charlotte
Job description
About the role
American Airlines is seeking a goal‑oriented Customer Service Manager to lead the Airport Customer Care team. You will ensure a safe, high‑performing operation while delivering an exceptional experience for passengers, front‑line staff, and vendors.
Key responsibilities
- Drive operational excellence and maintain a safety‑focused environment.
- Act as a safety advocate, identifying and addressing safety concerns.
- Set team and individual goals aligned with departmental and company objectives.
- Coach, mentor, and develop front‑line team members in customer service and company culture.
- Allocate resources effectively to meet operational targets safely.
- Conduct self‑audits, observations, root‑cause investigations, and other safety engagements.
- Promote cross‑department communication to achieve common goals.
- Ensure compliance with the Joint Collective Bargaining Agreement (JCBA).
Required profile
- Strong passion for safety, teamwork, and delivering quality service.
- Ability to thrive in a fast‑paced, dynamic airport environment.
- Proven leadership skills with a focus on developing front‑line staff.
- Commitment to fostering mutual respect, trust, and core company values.
Required skills
Questions fréquentes
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Published 2 weeks ago
Expires 1 month from now
14 views · 0 interested
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American Airlines
Charlotte