Employee Services Coordinator

About the role

Renuity is seeking a motivated and service‑oriented Employee Services Coordinator to join its growing team. In this role you will manage the day‑to‑day operations of the HR service ticketing system while delivering exceptional support to employees across all divisions.

Key responsibilities

• Serve as the first line of support for incoming HR service desk tickets, handling a wide range of employee inquiries and requests.
• Accurately process core HR transactions such as I‑9 verifications, terminations, promotions, and internal transfers.
• Monitor ticket activity to ensure timely resolution and escalate complex issues to the HR Service Desk Manager when needed.
• Maintain precise records of all transactions and employee interactions in line with internal policies and compliance requirements.
• Collaborate with other HR team members to support a seamless employee experience.

Required profile

• 1–2 years of experience in an HR or employee support role.
• Strong general knowledge of human‑resources policies, procedures, and best practices.
• Experience with HRIS systems; familiarity with ADP is a strong plus.
• Excellent attention to detail, ability to multitask, and a customer‑service mindset.
• Strong communication and interpersonal skills, comfortable interacting with employees at all levels.