Customer Service Clerk
RLC · Birmingham
Job description
About the role
The Customer Service Clerk will support the Birmingham Service Center by maintaining positive relationships with customers and assisting with freight tracking and issue resolution.
Key responsibilities
- Daily freight tracing with customers and coordination with other terminals.
- Assist customers and R+L employees in tracking and monitoring freight movement.
- Use customer retention techniques to ensure customers feel valued and resolve issues.
Required profile
- Strong communication and telephone skills.
- Ability to work in a fast‑paced environment and handle stressful situations.
- General office and customer service experience.
Required skills
- Basic knowledge of Windows, Outlook and other Microsoft Office products.
- Typing speed of 30+ words per minute.
What we offer
- Starting pay of $20.42 per hour.
- Medical, dental and vision insurance, 401(k) with company match.
- Paid vacation, holidays and one week of vacation after 90 days.
- Access to employee resorts in Daytona Beach, Big Bear Lake, Pigeon Forge and Ocean Isle Beach.
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Published 2 hours ago
Expires 1 month from now
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RLC
Birmingham