Customer Service Associate II
tamus · College Station
Job description
About the role
The Customer Service Associate II provides front‑line support for Texas A&M University Press customers, handling inquiries, returns, refunds and order processing in a fast‑paced environment.
Key responsibilities
- Greet walk‑in customers, answer multi‑line phones and act as liaison between business operations and other units.
- Process book orders from website, email, phone, fax and EDI, verify accuracy and route to the warehouse.
- Research and resolve shipment issues, address corrections, and manage returns and credit memos.
- Maintain customer accounts, handle payments, and support back‑order fulfillment.
Required profile
- High school diploma or equivalent with three years of related experience.
- Strong verbal and written communication, detail‑oriented and able to multitask.
Required skills
- Proficiency with word processing applications.
- Proficiency with spreadsheet applications.
- Proficiency with database applications.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United States.
Salary: Customer Service Representative Based on 34 job offers in the United StatesApply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 3 hours ago
Expires 1 month from now
5 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
tamus
College Station
Related job offers
-
Customer Service Associate II
tamus College Station -
Federal Work Study Student: Admissions Operations
tamus -
Customer Success Representative – Remote
BARBRI -
Claims Adjuster – Albuquerque or Remote
MAPFRE Century Automotive Service Corporation Albuquerque -
Bilingual Appointment Setter for Medical Clinic
The Job Hub