Customer Service Associate II

About the role

The Customer Service Associate II provides front‑line support for Texas A&M University Press customers, handling inquiries, orders, refunds and shipment issues in a fast‑paced environment.

Key responsibilities

• Answer multi‑line phone calls, greet walk‑in customers and act as liaison between business operations and other Press units.
• Process book orders from various channels, verify accuracy, create invoices, and manage back‑orders and returns using the Naviga system.
• Research and resolve delivery problems, address price discrepancies, and maintain customer account records.
• Perform administrative tasks such as sorting mail, preparing payment logs, filing, and assisting with inventory counts.

Required profile

• High school diploma or equivalent with at least three years of related customer‑service experience.
• Strong verbal and written communication skills, detail‑oriented and able to multitask.
• Proactive, adaptable and capable of balancing shifting priorities.

Required skills

• Proficiency with word‑processing, spreadsheet and database applications.
• Experience using order‑fulfillment and inventory software (Naviga) and handling EDI transactions.