Customer Care Specialist

About the role

Join Movista, a fast‑growing software company recognized as one of the best places to work in Arkansas. As a Customer Care Specialist you will be the first point of contact for clients, delivering friendly, efficient support and helping them get the most out of Movista’s solutions.

Key responsibilities

• Answer inbound client calls, address product or service issues, and provide accurate solutions.
• Engage in active listening, clarify information, and de‑escalate frustrated callers.
• Build lasting relationships with customers and collaborate with call‑center teammates.
• Utilize software tools, scripts, and databases to resolve inquiries and escalate high‑priority issues to Level 2 support.
• Meet or exceed call‑center metrics while maintaining consistent, high‑quality service.

Required profile

• High school diploma (college degree preferred) and at least 1 year of customer‑facing experience.
• Strong verbal and written communication skills with a professional phone voice.
• Detail‑oriented, adaptable, and able to manage multiple complex tasks until resolution.
• Ability to sit for prolonged periods and lift up to 15 pounds.

Required skills

• Proficiency with CRM software and strong typing speed.
• Technical aptitude for iOS and Android devices.
• Experience using Microsoft PowerPoint (Microsoft Office Suite).