Customer Care Associate - Redi Carpet Phoenix

About the role

HD Supply is hiring a Customer Care Associate for its Redi Carpet Phoenix location. The associate provides customer service by answering inquiries about product selection, services and issues, while maintaining knowledge of 20,000 products and 3 catalogues. The work is done indoors, mostly sitting, with no travel required.

Key responsibilities

• Respond to customer order and quotation requests received by telephone, e-mail, letter and fax within department service goals.
• Follow up on orders to make sure customer service expectations are met.
• Research and suggest alternative products to customers and represent products to increase sales where appropriate.
• Use the computerized system for tracking, information gathering and troubleshooting.
• Resolve customer issues, including issuing credit concessions, and refer complex, non-standard problems to the supervisor.
• Adhere to department incentive and initiative programs to support profitable growth and the sales process.

Required profile

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in the area of responsibility.
• Ability to select the correct processes from prescribed rules, past practice or instructions, and to seek guidance from a supervisor on non-routine matters.