Customer Care Associate – French (Hybrid)

Odoo · Région de la baie de San Francisco

Hybrid 🇬🇧 English

Job description

About the role

The Customer Care Associate will provide reactive, bilingual support for Odoo's ERP customers. Working primarily on a portfolio of 1,400‑1,600 accounts, you will help users maximise their experience with the Odoo platform while maintaining high satisfaction levels.

Key responsibilities

Serve as the main point of contact for French‑speaking customers, handling inquiries and administrative requests promptly.
Manage a large account portfolio, ensuring consistent and efficient support.
Escalate complex issues to internal teams and collaborate to resolve them.
Document and share knowledge to improve internal workflows and self‑service resources.
Meet performance metrics related to task resolution and work ethic.

Required profile

Bachelor’s degree.
Professional fluency in English and French (reading, writing, speaking).
Strong organisational abilities and reliability.
Excellent verbal and written communication with a solution‑oriented mindset.

Required skills

Basic proficiency with G Suite applications.
Familiarity with customer support tools and standardized processes.

Questions fréquentes

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Published 4 months ago

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Odoo

Région de la baie de San Francisco

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