Customer Activation Manager – Enterprise

About the role

Ramp is looking for an Enterprise Customer Activation Manager to lead finance transformation for large accounts. You will embed with enterprise customers, drive workflow adoption, and ensure measurable business outcomes from implementation to full usage.

Key responsibilities

• Guide enterprise clients through the entire activation journey, from implementation to agentic workflow adoption, with accountability for time‑to‑value.
• Design and execute change‑management strategies, map stakeholders, diagnose resistance, and build internal coalitions to achieve adoption.
• Quantify and communicate financial impact in CFO‑focused terms such as spend visibility, variance reduction, and ROI.
• Manage executive‑level relationships across multiple layers of the customer organization, including C‑suite contacts.
• Collaborate with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp’s footprint.

Required profile

• 7+ years in enterprise customer success or implementations, with proven workflow adoption in complex organizations.
• Experience driving change management and delivering measurable business results.
• Ability to translate technical integrations into financial business cases for CFOs and Controllers.
• Strong technical acumen to discuss integrations, APIs, and workflow architecture with product and engineering teams.

Required skills

• Fluency with major ERP platforms (NetSuite, SAP S/4HANA, Workday, Sage Intacct).
• Daily use of AI tools for preparation, synthesis, and automation.
• Understanding of APIs and integration concepts.

What we offer

• Competitive salary range $163,000‑$262,000 (US) with full visibility.
• Comprehensive benefits including 100% medical/dental/vision, 401(k) match, flexible PTO, health and wellness stipend, parental leave, and relocation assistance.