Concierge – Resident Services

About the role

The Olivian community is seeking an experienced Concierge to deliver exceptional resident services and act as a trusted information source for local resources. You will be the first point of contact for prospects and residents, ensuring a welcoming and efficient experience.

Key responsibilities

• Greet prospects and residents in the office/leasing area and provide a comfortable waiting environment.
• Answer phone calls and route them to the appropriate team members.
• Maintain the guest suite schedule, ensuring payment and cleanliness for each arrival.
• Prepare clubhouse amenities each morning before the leasing office opens.
• Keep detailed information on local restaurants, shops, delivery services, and maintain relationships with concierge vendors.

Required profile

• Excellent customer service skills with the ability to interact with a diverse group of people.
• Professional appearance and strong communication abilities.
• Strong organizational skills with high attention to detail.
• Good knowledge of the surrounding neighborhood to assist residents and guests.
• Proficiency in using computers, the internet, and basic software.

Required skills

• Basic computer software

What we offer

• Competitive compensation.
• Housing discounts of up to 40% at Greystar communities.
• Cell phone allowance.
• Monthly bonus incentives.
• Robust benefits and perks package.