Community Assistant – Student Living at West Campus

About the role

The Community Assistant supports the property management team at Aspire West Campus, a student‑living community in Iowa City. The role focuses on administrative, leasing and resident‑service tasks to help achieve occupancy and retention targets.

Key responsibilities

• Perform office administration such as copying, filing resident files, preparing notices and organizing rent payments.
• Assist with leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, give property tours and show apartments.
• Generate lease paperwork, maintain resident lease files and support move‑in and move‑out processes, including mandatory “turn” dates.
• Answer incoming calls, schedule prospect appointments and conduct on‑campus marketing outreach to drive qualified traffic.
• Coordinate resident events, distribute flyers, newsletters, surveys and late notices, and support resident satisfaction initiatives.
• Serve as an after‑hours liaison, responding to emergencies and covering at least one on‑call shift per week.

Required profile

• Strong organizational skills and ability to handle multiple administrative tasks.
• Excellent communication and customer‑service orientation.
• Willingness to work flexible hours, including weekends, move‑in/move‑out dates and on‑call shifts.
• Ability to interact professionally with prospective and current residents.

Required skills