Community Assistant – Student Living at Fieldstone

About the role

The Community Assistant supports the property management team in achieving occupancy and resident retention goals at Fieldstone, a student‑living community. This position handles a mix of administrative, leasing, and resident‑service tasks to ensure smooth daily operations and a positive living experience.

Key responsibilities

• Perform administrative duties for the leasing office, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments.
• Assist with sales and leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, give property tours, and show apartments.
• Generate lease paperwork, organize resident lease files, and support the lease preparation process.
• Coordinate move‑in and move‑out activities, including mandatory “turn” dates; request any time off in writing well in advance.
• Answer incoming calls, set appointments for property tours, and conduct on‑campus marketing outreach to generate qualified traffic.
• Help organize resident events such as parties, birthday cards, unit visits, and other programs to boost resident satisfaction.
• Distribute notices, flyers, newsletters, resident surveys, and late notices; schedule and conduct resident visits as directed.
• Serve as an after‑hours liaison, responding to emergencies within required timeframes and completing at least one on‑call shift per week.

Required profile

• Willingness to work flexible hours, including mandatory move‑in/move‑out dates and on‑call shifts.
• Ability to respond promptly and courteously to resident concerns and emergencies.
• Strong organizational skills for handling paperwork, scheduling, and event coordination.

Required skills