Communications Insights Consultant, Technical Transformation

About the role

Deloitte's Customer team works with organizations to deepen customer relationships through analytics, generative AI, transformative technologies and design. As a Communications Insights Consultant on a Technical Transformation project in Rosslyn, Virginia, you will define, track and report communications metrics, turn complex analysis into management insights and support communications strategy and content development.

Key responsibilities

• Define, track and report communications metrics aligned to audience and program objectives.
• Develop and maintain dashboards, scorecards and performance reports.
• Monitor media, stakeholder and communications feedback to spot trends and narrative shifts.
• Conduct stakeholder analysis, program evaluation and targeted communications research.
• Translate analysis into concise management insights and recommended actions.
• Document measurement frameworks, processes, assumptions and repeatable methodologies.
• Support communications strategy, planning, content development and continuous improvement, collaborating with strategists, content producers and program stakeholders.

Required profile

• Bachelor's degree.
• 2+ years of experience in communications analytics, research, program evaluation, business analysis or a related field.
• 1+ year of experience summarizing complex findings and working with incomplete information to develop evidence-based recommendations.
• Legal authorization to work in the United States without employer sponsorship, now or in the future.
• Eligibility to obtain and maintain a high-risk public trust security clearance.
• Willingness to travel 0-25% on average.

Preferred experience

• Metrics definition, data analysis, dashboard development and performance reporting.
• Distinguishing meaningful signals from noise across media, stakeholder and program data.
• Production and coordination support for press, digital, web, media monitoring, sentiment analysis, content calendars and rapid response.
• Analyzing communications feedback mechanisms.
• Experience in homeland security, law enforcement, justice-sector or government operating environments.

The stated wage range is $71,300 to $140,600, depending on skills, experience and other factors. Project talent members deliver services to clients without business development or promotion expectations, and are eligible for a competitive benefits package.