Clinical Service Representative II

About the role

The Clinical Service Representative II provides front‑office support for the University of Florida dental clinics, handling patient communications, scheduling, and insurance verification. This role ensures smooth patient flow and high‑quality customer service in a fast‑paced clinical environment.

Key responsibilities

• Answer incoming calls from patients, dentists, and other providers, responding to inquiries and routing calls appropriately.
• Schedule patient appointments, obtain prior dental records, and arrange special‑needs accommodations.
• Gather and verify patient demographics, insurance coverage, and financial information; obtain authorizations for clinical care.
• Register patients in the Axium system, entering accurate demographic, insurance, and transaction data.
• Greet patients, collect deductibles, co‑payments, and deposits, and provide required consent forms for signature.
• Confirm appointments 24 hours in advance, coordinate schedules with residents, faculty, and laboratory services, and manage recall appointments.
• Perform daily and weekly reporting, and collaborate with the COD Business Office to resolve insurance or billing issues.
• Fill in for other front‑office positions as needed.

Required profile

• High school diploma or equivalent with at least two years of relevant office experience (or equivalent college coursework/vocational training).
• Ability to prioritize tasks, pay attention to detail, and manage time effectively in a clinical setting.
• Strong interpersonal skills to establish and maintain effective working relationships with patients, staff, and faculty.
• Knowledge of clinic policies, patient eligibility requirements, and dental treatment phases is preferred.

What we offer

• Competitive hourly wage of $17.50‑$19.00, commensurate with education and experience.
• Low‑cost state health, dental, vision, and optional life, disability, legal, and accident insurance plans.
• Retirement options including pension, 457 deferred compensation, and 403(b) plans.
• Generous leave benefits: vacation, sick leave, personal days, paid family leave, and 11 paid holidays.
• Access to the GatorPerks discount program for savings at various retailers.