Clinical Administrative Assistant II – Head & Neck

About the role

The Clinical Administrative Assistant II supports the Head & Neck Institute at Cleveland Clinic’s Main Campus, handling patient-facing and administrative duties within a fast‑paced, multidisciplinary environment.

Key responsibilities

• Manage incoming correspondence, referrals, and patient/family inquiries, triaging as needed.
• Handle external medical records, enter images into EPIC, and coordinate follow‑up calls.
• Document patient matters, initiate orders and labs, and manage physician clinic schedules.
• Collect insurance information, forward to Patient Financial Advisors, and assist with virtual appointment check‑ins.
• Respond to provider emails, schedule meetings, arrange travel, and process reimbursements.
• Provide IT assistance, arrange department events, manage mail, and transcribe meeting minutes.

Required profile

• High School Diploma or GED (Associate or Bachelor’s degree may substitute two years of experience).
• At least 3 years of administrative assistant experience in a professional setting.
• Experience with electronic medical records; EPIC training to be completed within the first year.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Required skills

• EPIC electronic medical record system.
• Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Typing accuracy and speed.