Client Success Specialist – Trilingual (English, Spanish, Portuguese)

About the role

As a Client Success Specialist you will deliver the Customer Success engagement strategy for a portfolio of accounts, building trusted relationships and driving retention, satisfaction, product adoption and growth.

Key responsibilities

• Proactively help customers achieve business outcomes through value‑based conversations and act as a trusted connection between customers and ICIS.
• Work with account managers to improve retention, satisfaction and product adoption.
• Develop deep understanding of assigned accounts, identify engagement opportunities and drive impactful, value‑driven interactions.
• Establish and maintain strong relationships, identify whitespace and growth opportunities.
• Use data and insights to monitor impact, support innovation and continuous improvement.

Required profile

• Fluent in English, Portuguese and Spanish.
• Client‑facing experience in Customer Success, Account Management or related role.
• Strong communication, influencing and relationship‑building skills across global teams.
• Excellent time‑management, project‑management and problem‑solving abilities.
• Self‑directed, proactive and able to work independently with minimal supervision.

Required skills

• Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams).
• Experience with Salesforce (plus).