Client Performance Administrative Assistant

About the role

We are looking for an analytical and proactive Client Performance Administrative Assistant to serve as the central liaison between mortgage servicers, internal legal teams, and operational units. Based in our Plantation office, you will ensure strict adherence to timelines, regulatory requirements, and service level agreements across foreclosure, bankruptcy, and real estate litigation portfolios.

Key responsibilities

• Act as the primary point of contact for nationwide institutional accounts, handling inquiries via phone, email, and servicer portals.
• Review and manage client‑facing scorecards, enforce reporting schedules, and trigger internal escalations to resolve bottlenecks.
• Track file progress against regulatory and client timelines to prevent portfolio stagnation.
• Provide administrative support for internal quality audits, external client inspections, and statutory compliance assessments.
• Compile detailed case histories and quantitative operational reports for senior leadership.
• Collaborate with attorneys, paralegals, and default fulfillment teams to meet investor and court filing deadlines.
• Monitor system alerts, interpret procedural updates, and execute rapid‑response actions.

Required profile

• Minimum 2 years of experience in default services, bankruptcy practice, real estate litigation, or mortgage servicing.
• Strong understanding of GSE guidelines (Fannie Mae, Freddie Mac, FHA) and related statutory schedules.
• Excellent written and verbal communication skills for conveying complex case updates.
• Highly organized, detail‑oriented, and able to manage multiple shifting deadlines.
• Self‑starter who can work independently while fostering cross‑functional collaboration.

Required skills

• Microsoft Office Suite
• Legal case‑management systems such as Perfect Practice, ICE, Tempo, ADR, DRA