Business Systems Support Analyst (Remote, US Hours)

About the role

Digineox, a Houston-based consulting and technology firm, is hiring a full-time, remote Business Systems Support Analyst. The role supports the operational systems its clients rely on every day, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.

Key responsibilities

• Investigate application, workflow, configuration and data issues, resolving them or escalating to the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

Required profile

• 2-4 years of business application support or systems analyst experience.
• Experience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.
• Structured troubleshooting skills and the ability to understand business processes and user needs.
• Clear written and spoken English and availability for a US business-hours schedule, with occasional rotating after-hours support for priority issues.
• US authorization required for US roles; international arrangements depend on location.

Required skills

• Ticketing tools such as ServiceNow, Jira Service Management or Freshdesk.
• Nice to have: Honeywell Terminal Manager, Coupa, Hexagon EAM, SAP or NetSuite.
• Nice to have: ITIL knowledge or certification, basic SQL and integration troubleshooting.

What we offer

• Pay set at or above local market, based on skills, experience and assessment results.
• Paid time off, health coverage, training and professional development, depending on location and engaging entity.
• Work that goes live with operations, finance and procurement teams, with broad exposure across the project lifecycle.
• Career coaching from a supervisor and structured growth with formal delivery training and clear career levels.

To apply, use the company's careers page, complete a short screening questionnaire and upload your resume.