Branch Manager – Reading Center

About the role

Santander is seeking an experienced Branch Manager to lead its Reading Center in Philadelphia. The role focuses on delivering excellent customer experiences, achieving financial targets, and ensuring smooth daily operations.

Key responsibilities

• Direct overall branch performance, achieving sales targets and optimizing operational processes.
• Develop and implement sales strategies to grow revenue and market share.
• Coach, develop, and motivate team members while managing hiring, scheduling, and employee engagement.
• Utilize digital technologies to enhance customer interactions and drive business outcomes.
• Manage escalated customer issues and ensure compliance with banking regulations and risk policies.

Required profile

• High school diploma required; Bachelor’s degree preferred.
• 3+ years of retail bank sales management or equivalent retail sales leadership experience.
• Proven ability to build customer relationships and lead teams in a results‑driven environment.
• Strong problem‑solving, communication, and data‑driven decision‑making skills.

Required skills

• Proficiency with Microsoft Office products.
• Basic computer and math skills.

What we offer

• Competitive base salary ranging from $60,000 to $102,500 per year.
• Comprehensive benefits supporting employee well‑being and family.