Bilingual Medical Secretary

About the role

The New York Foundling is seeking a bilingual Medical Secretary to support front‑office operations and enhance the patient experience. This position plays a critical role in ensuring smooth scheduling, registration, insurance verification, and communication for vulnerable populations.

Key responsibilities

• Greet patients and visitors, manage check‑in/check‑out, and maintain accurate registration.
• Schedule, confirm, and manage patient appointments, optimizing provider calendars.
• Coordinate specialty referrals, obtain prior authorizations, and ensure timely documentation.
• Verify insurance coverage, explain billing procedures, collect co‑pays, and resolve related inquiries.
• Answer phone calls, emails, and other communications, routing or resolving inquiries efficiently.
• Maintain and update patient records in compliance with HIPAA regulations.
• Provide excellent customer service, manage patient flow, and keep wait times under 15 minutes.
• Perform clerical tasks such as faxing, scanning, and data entry to support medical staff.

Required profile

• High school diploma or equivalent; medical office training preferred.
• Strong bilingual communication skills (English and Spanish).
• Experience with patient scheduling, registration, and insurance verification.
• Ability to work accurately in a fast‑paced environment and maintain confidentiality.

Required skills

• Proficiency with medical office software (e.g., EMR/EHR systems).
• Knowledge of HIPAA compliance and patient privacy standards.