Healthcare Virtual Assistant (Call Center)

About the role

We are seeking a Healthcare Virtual Assistant to support the administrative side of a high‑volume patient call center for a specialty allergy practice. This remote, full‑time position focuses on inbound call triage, scheduling, and ticket logging without any clinical decision‑making.

Key responsibilities

• Answer and pre‑screen inbound patient calls, triaging intent and routing to the appropriate team member.
• Handle new patient inquiries, providing timely, warm, and accurate responses.
• Manage scheduling and rescheduling for patients across New York and Southern California clinics using AdvancedMD EMR.
• Confirm appointments and follow up on open scheduling items to reduce no‑shows.
• Log and flag items as tickets for in‑house staff, ensuring all necessary information is attached.
• Track open tickets and flag any that are not addressed within the expected window.
• Maintain accurate, organized patient records in strict compliance with HIPAA.

Required profile

• Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role.
• Proficiency in AdvancedMD EMR (hard requirement).
• Strong understanding of HIPAA compliance and ability to handle protected health information discreetly.
• Clear, professional, and empathetic spoken and written English.
• Organized, detail‑oriented, and able to manage high call volumes accurately.
• Comfortable working independently in a fully remote environment.

What we offer

• 100% remote work setup with flexibility to work from any productive location.
• Full‑time position aligned with US business hours.
• Compensation paid in USD on a bi‑monthly basis.
• Paid Time Off according to company policy and observed holidays.