Bilingual French Customer Service Specialist

About the role

Join Henkel's Adhesive Technologies business unit as a Bilingual French Customer Service Specialist. You will be the single point of contact for French‑speaking customers, ensuring a seamless experience across order‑to‑cash and service interactions while supporting the company’s growth and sustainability goals.

Key responsibilities

• Act as the primary SPOC for French‑speaking customers, handling inbound and outbound communications.
• Run order‑to‑cash (OTC) and customer service processes, entering accurate data in the CRM system.
• Collect feedback, identify improvement opportunities, and drive CSAT through regular customer visits.
• Collaborate with internal partners (CSX, CoE, GBS+, SC) to align priorities and meet customer needs.
• Support implementation of organizational changes, projects, and best‑practice pilots.
• Monitor performance using KPIs and reports, ensuring productivity, quality, and timeliness.
• Utilize SAP and Service Cloud tools to enhance efficiency and provide actionable feedback.

Required profile

• High school diploma (college degree preferred).
• Bilingual French speaking.
• 2‑5 years of experience in customer service, supply chain, or sales.
• Understanding of the order‑to‑cash process.
• Supply‑chain knowledge.

Required skills

• SAP
• Service Cloud (cloud‑based CRM)

What we offer

• Health insurance plans (medical, dental, vision) starting day 1.
• Paid time off including sick, vacation, holidays, and volunteer days.
• Flexible and hybrid work policies.