Automotive Consultant Operations - Implementation Specialist

About the role

MSX International partners with leading global mobility brands on Customer Experience, Repair Optimization, Learning and Insights. As an Implementation/Field Specialist (Automotive Consultant Operations), you will partner with clients to deliver solutions that improve performance and drive measurable impact. This is an autonomous, client-facing role combining delivery, problem-solving and stakeholder engagement, with travel and work in a client environment.

Key responsibilities

• Partner with clients to understand business needs and define successful outcomes
• Deliver systems, processes and improvement initiatives that drive measurable results
• Leverage technology and best practices to support implementation success
• Coach users to adopt new tools, processes and ways of working
• Monitor performance, measure impact and deliver against agreed objectives
• Identify opportunities for continuous improvement and support business growth through strong client relationships

Required profile

• Experience in automotive implementation, consulting, operations or client-facing roles
• 2+ years of automotive training or coaching experience is beneficial
• High School Diploma or GED required; a Bachelor's degree in Business, IT, Engineering, Management or a related field is a plus but not mandatory
• Willingness to travel and work in a mobile, client-facing environment

Required skills

• Strong stakeholder management and verbal and written communication
• Ability to manage multiple tasks in dynamic environments
• Competence with diverse business systems, technology, processes and data
• Problem-solving approach focused on practical outcomes

What we offer

• Salary plus bonus
• Monthly car allowance
• Paid company holidays and paid time off (PTO)
• 401(k) plan with company match
• Dental and vision insurance coverage
• Company-offered discounts