Associate I – Commercial Management (Surgical)

About the role

Alcon is seeking an Associate I to support commercial management for its surgical portfolio. The role bridges Surgical Sales, Marketing, customers and operations, using product knowledge to handle requests, analyse data and drive process improvements.

Key responsibilities

• Create, receive and process departmental quote, contract and service requests from sales, marketing and operations teams.
• Analyse historical data and trends to provide insights that improve processes and team productivity.
• Update bills of materials by replacing or removing discontinued components.
• Train new sales representatives on business processes, quoting software and production workflows.
• Support system enhancements, handle daily/weekly deviations and troubleshoot material, production or shipping issues.
• Respond to inquiries via phone, text and email using a cloud‑based contact centre platform.
• Assist sales reps in securing high‑volume account business by addressing questions and concerns.

Required profile

• Bachelor’s degree or equivalent experience (or high school + 8 years; Associate + 4 years).
• Fluent reading, writing and speaking English.
• On‑site work location in Houston, TX.
• Travel requirement of 0–10%.
• No relocation assistance or sponsorship available.

Required skills

• Intermediate to advanced proficiency in Microsoft Excel.