Assistant General Manager

About the role

Little Something, a 172-room hotel in New York, is hiring an Assistant General Manager. The role supervises and manages hotel departments and oversees hotel operations as directed, with a growth path to General Manager, Area General Manager and Regional Director of Operations.

Key responsibilities

• Interview, select, train, schedule, coach and support associates so they meet brand and hotel standards
• Oversee departments to ensure high-quality service for guests
• Assist the GM with forecasts and reports, and help develop, implement and monitor the budget to maximize revenue and minimize expenses
• Monitor guest satisfaction scores and brand standards, resolve complaints and anticipate problems
• Oversee property accounting, including accounts payable and receivable, house bank audits, petty cash and taxes, and coordinate payroll with the corporate accounting department
• Ensure internal audit standards are met and serve on the hotel's safety committee
• Work with sales staff to improve occupancy and revenues, and maintain front office systems and equipment
• Create action plans to fix guest service deficiencies and follow OSHA and MSDS safety standards

Required profile

• Associate or Bachelor's degree preferred
• Intermediate knowledge of overall hotel operations
• Ability to stand for long periods, walk, lift up to 25 pounds and work on holidays, weekends and alternate shifts

What we offer

• Compensation of $115,000 to $120,000 per year
• Medical, dental and vision health insurance, paid time off and 401k with company match
• Free basic life insurance, travel discounts, quarterly incentives and wellness program
• Educational and professional development opportunities