Administrative Associate V – Records Administration

About the role

The Office of the Registrar seeks a detail‑oriented Administrative Associate V to support the Records Administration and Archives team. You will interpret state, federal and university policies, produce high‑quality academic records, and provide front‑line customer service in a fast‑paced environment.

Key responsibilities

• Respond to a wide variety of requests via phone, email and in‑person, ensuring FERPA compliance and accurate routing to appropriate departments.
• Produce official transcripts and other academic documents using Banner, Perceptive Content and related systems, handling quality control and mailing logistics.
• Operate microfilm/microfiche scanners, document management software, and manage incoming/outgoing mail for the office.
• Assist with diploma issuance, enrollment verification, and support university commencement ceremonies.

Required profile

• High school diploma or equivalent; five years of general office or clerical experience.
• Strong organizational, time‑management and communication skills; ability to work independently and as part of a team.
• Dependable attendance, punctuality and willingness to work occasional evenings or weekends.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using university systems such as Compass, Howdy, DPSS, Perceptive Content, ImageNow, Adobe Sign, Laserfiche, Canopy and Emburse.
• Familiarity with FERPA regulations and student records retention guidelines.
• Basic knowledge of LaTeX for formatting technical documents.