Administrative Associate V – Records Administration

About the role

The Office of the Registrar seeks a detail‑oriented Administrative Associate V to support the Records Administration and Archives team. You will interpret state, federal, and university policies, produce high‑quality academic records, and provide excellent customer service in a fast‑paced environment.

Key responsibilities

• Respond to a wide variety of requests via phone, email, and in‑person, ensuring FERPA compliance.
• Produce, copy, and mail official academic transcripts and other records using Banner, Perceptive Content, and related systems.
• Process transcript orders, verify student information, handle payments, and conduct quality control.
• Assist with diploma issuance, enrollment verification, and coordination of certification requests.
• Maintain mail flow, greet visitors, and support office logistics.

Required profile

• High school diploma or equivalent; five years of general office or clerical experience.
• Strong organizational, time‑management, and communication skills.
• Ability to work independently, be punctual, and handle occasional weekends, evenings, and university ceremonies.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with university systems such as Compass, Howdy, DPSS, Perceptive Content, ImageNow, Laserfiche, Adobe Sign, Emburse, and Canopy.
• Knowledge of FERPA and student records retention guidelines.
• Familiarity with LaTeX for document formatting.