Administrative Assistant - Event Services

About the role

The Greenbrier Hotel in White Sulphur Springs is looking for an Administrative Assistant for its Event Services department, starting as soon as possible. The role supports the Event Services Management team in planning and running events, working closely with Event Services Managers to improve customer service.

Key responsibilities

• Support the Event Services Management team with guest interaction, organizational and clerical tasks during event planning and execution
• Work with Event Services Managers on on-site logistics to enhance customer service
• Type letters, correspondence and e-mail responses
• Organize activities, dining, transportation and other services needed to meet program requirements
• Create group resumes and banquet event orders
• Run and distribute daily reports on group events
• Answer calls from the Event Services department and managers
• Perform other tasks as required

Required profile

• Previous administrative experience; at least 2 years in a guest-contact position, with hospitality experience preferred
• High school diploma or GED; some college or secretarial certification preferred
• Verbal and written communication skills, including handling sensitive information and multitasking while taking messages and communicating with guests
• Positive, professional attitude in a fast-paced, team-oriented environment, with a guest-focused approach

Required skills

• Proficiency in Microsoft Word, Excel and Outlook
• Able to learn OPERA, Concepts, Open Table, SharePoint and Safe Locks
• Working hours Monday to Friday 8:30 am to 5:00 pm, with some weekends and holidays depending on business levels