Account Manager / Senior Account Manager

About the role

LoopMe is seeking a client‑focused Account Manager to drive customer success, retention, and growth across a portfolio of advertisers and agencies. You will act as a trusted advisor, ensuring campaigns meet objectives while uncovering opportunities to expand LoopMe's value.

Key responsibilities

• Manage day‑to‑day relationships for an active account portfolio.
• Own campaign delivery and ensure performance aligns with client goals.
• Provide strategic insights, analysis, and recommendations.
• Identify upselling and cross‑selling opportunities based on results.
• Partner with Sales and Account Leads on retention and growth initiatives.
• Lead campaign kick‑off calls and post‑campaign reviews.
• Coordinate project management with Campaign Operations and Creative Services.
• Escalate client needs such as product gaps or supply issues to senior leadership.

Required profile

• 2–3+ years in a client services role within digital advertising.
• Proven track record in client retention and account growth.
• Excellent written, verbal, and presentation communication skills.
• Strong attention to detail and interest in campaign analytics.
• Effective project management ability to handle multiple priorities.
• Nice to have: experience with programmatic revenue platforms, agency workflows, and ad operations.

Required skills

• Claude
• Gemini
• ChatGPT

What we offer

• Hybrid working – Tuesdays to Thursdays in our Union Square office.
• Self‑managed vacation with no maximum.
• One month work‑from‑anywhere option.
• Healthcare benefits.
• 401(k) retirement plan.
• Summer Fridays (half‑day Fridays from Memorial Day through Labor Day).