UKG Ready Customer Support Specialist

About the role

The Customer Support Specialist provides expert‑level assistance to clients using the UKG Ready platform, focusing on HR Core, Benefits Administration, system configuration, and ongoing maintenance. Working in a ticket‑based environment, you will translate client requirements into accurate system updates and ensure smooth HRIS functionality.

Key responsibilities

• Serve as the primary resource for UKG Ready HR and Benefits module support.
• Review client tickets, gather requirements, and implement correct system configurations.
• Troubleshoot HR Core configuration, benefits plan setup, open enrollment, workflow routing, permissions, and reporting issues.
• Configure and maintain benefit plans such as medical, dental, vision, FSA, HSA, 401(k), and other client‑specific offerings.
• Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows.
• Collaborate with Payroll, Implementation, and other cross‑functional teams to resolve complex issues.
• Document processes, create job aids, and contribute to internal knowledge articles.
• Participate in internal projects, system enhancements, and support high‑volume periods like open enrollment.

Required profile

• Strong analytical abilities and attention to detail.
• Excellent written and verbal communication skills.
• Ability to interpret client needs and translate them into system configurations.
• Experience working in a ticket‑based support environment.

Required skills

• UKG Ready platform expertise.