Technical Account Manager - CNC Machine Tools

About the role

Precision 360, a division of Morris Group, Inc. (one of the largest machine tool distribution networks in North America and the exclusive North American source for Tsugami CNC lathes, vertical and horizontal machining centers and multi-tasking machines), is hiring a Technical Account Manager in Santa Ana. You will be the primary contact for existing customers in your territory, nurturing relationships, finding new projects and capital opportunities and supporting the implementation of new equipment.

Key responsibilities

• Build long-term relationships with customers at all levels, from shop floor staff and programmers to engineers, purchasing and senior management.
• Act as a trusted advisor, visiting customer sites regularly to assess satisfaction and identify improvement opportunities.
• Collaborate with Sales Executives on current account plans and provide technical expertise and product knowledge.
• Lead the implementation of new equipment orders: planning, vendor coordination, on-site arrival, installation scheduling and engineer training.
• Work with the productivity team on tooling, accessories and shop needs, and meet or exceed the annual sales quota for these items.
• Stay current with Tsugami products and industry trends through training, seminars and industry events.

Required profile

• At least 5 years of machine tool experience; Swiss machining experience preferred.
• Experience reviewing and processing part prints, fixturing strategies and tooling selection preferred.
• Proven ability to build strong customer relationships and prior experience with various levels of employees and management.
• Self-motivated, able to work in a fast-paced environment and in a team as well as independently.
• Valid U.S. driver's license, reliable transportation and a clean driving record; occasional long-distance or overnight travel required.

Required skills

• Strong technical knowledge of CNC machining principles and practices.
• Intermediate to sophisticated knowledge of Microsoft Office and related business programs.
• Prior experience in project management and in public speaking or presentations.

What we offer

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan option, vision, dental and company-paid life insurance.
• 23 paid days off in the first year and 10 paid holidays.
• 401(k) with company contribution and tuition reimbursement.
• Employee appreciation events, an Employee Assistance Program and mental health support.