Talent Manager - Administrative & Customer Support

About the role

Robert Half is hiring a Talent Manager for its Ann Arbor office, working in a team environment to negotiate and develop business with new and current clients. The role markets the firm's services by telephone, video and in-person meetings with hiring managers and decision-makers in administrative and customer support departments.

Key responsibilities

• Recruit, interview and match highly skilled administrative and customer support professionals to clients' projects, contract assignments and contract-to-full-time opportunities.
• Manage ongoing engagements to deliver outstanding customer service to clients and candidates.
• Provide ongoing communication and career guidance to candidates.
• Take part in local trade association and networking events to grow Robert Half's presence in the local business community.

Required profile

• BA/BS degree preferred.
• 1+ years of administrative or customer support experience preferred.
• 2+ years of business development experience in a metrics-driven environment, including success developing new business in a multi-call, multi-decision-maker setting.
• Proven success marketing to and closing top-level decision-makers at small and medium-sized businesses and building long-term relationships.
• Positive attitude and an engaging, businesslike approach.

Required skills

• Working knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with contact management applications such as Salesforce.
• Knowledge of administrative and customer support department operations.

What we offer

• Base salary and bonus pay for talent professional positions.
• Group health, vision and dental insurance, flexible spending and health savings accounts, life and accident insurance, and adoption, surrogacy and fertility assistance.
• Paid parental leave of up to 6 weeks and short/long-term disability.
• Choice Time Off (vacation, personal and sick) and up to 11 paid holidays per year.
• 401(k) or deferred compensation plan with a 100% employer match on the first 3% of contributions for eligible employees.
• Training, client relationship management tools and career advancement opportunities.