Senior Manager, Mid-Market Account Management

About the role

Ramp is seeking a Senior Manager to lead a team of 5-8 Account Managers focused on Mid-Market customers. You will build the playbooks, coaching systems, and performance standards that drive growth across the segment.

Key responsibilities

• Build and run a high‑performing team of Account Managers, setting culture, morale, and daily execution standards.
• Engage directly with key customers and top accounts alongside your team, especially where trust is being built or repaired.
• Own quota performance, pipeline generation, and hit spend activation, product activation, retention, and expansion goals.
• Forecast and report team performance to senior leadership with clear visibility into successes and challenges.
• Hire, train, and develop the next generation of Account Managers through role‑plays, game film, and real‑deal work.
• Coach daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for each rep.
• Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
• Partner cross‑functionally with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Required profile

• Minimum 3 years of quota‑carrying sales or account management experience with a proven track record of exceeding goals.
• Minimum 3 years building and leading account management or sales teams with consistent over‑achievement.
• Success in fast‑paced, results‑oriented GTM environments, ideally SaaS or AI.
• Strong ability to articulate contractual, technical, and financial value to executive customers.
• Excellent communication, presentation, and influencing skills.
• High agency, adaptability, and willingness to tackle complex problems.

Required skills

• Salesforce
• Looker
• Excel

What we offer

• Flexible PTO and home‑office equipment ordering.
• Health, dental, and vision coverage with additional dependent options.
• 401(k) with employer match, fertility HRA, parental leave, and pet insurance.
• Relocation expense coverage to NYC or SF if needed.
• Global benefits for employees in Canada, UK, and other regions.