Senior Manager, HR Operations and Automation

About the role

MANTECH International Corporation, a provider of technology solutions to government intelligence, the Department of Defense and Federal Civilian sectors since 1968, is hiring a Senior Manager, HR Operations and Automation in Herndon, VA. The role leads day-to-day HR operational delivery, workflow automation and employee data governance, acting as the bridge between People Operations and technical HRIS/IT teams. It is a hybrid position with onsite presence 2-3 days per week.

Key responsibilities

• Oversee day-to-day HR operational processes across the employee lifecycle (onboarding, offboarding, job changes, compliance verifications, document management)
• Manage tier-1/tier-2 HR inquiry escalation and ticket routing to meet SLAs and customer satisfaction metrics
• Author and update SOPs, knowledge base content, process maps and user guides
• Set up data integrity audits, exception reporting and reconciliation protocols for HRIS and downstream systems
• Enforce data entry standards, governance and compliance controls (PII, GDPR, state/federal regulations)
• Monitor data syncs and error logs between HRIS, Payroll, Benefits and IT provisioning systems
• Map workflows, identify bottlenecks and build low-code/no-code solutions (Power Automate, Zapier, Formstack)
• Lead User Acceptance Testing, define test cases, coordinate defect resolution and release schedules
• Lead, coach and mentor HR Operations Analysts and Data Specialists
• Partner with Payroll, Benefits, Talent Acquisition, Legal and IT, and ensure compliance with regulations, internal controls and audit requirements

Required profile

• Bachelor's degree in Human Resources, Business Administration, Information Systems or equivalent practical experience
• 7-10+ years leading HR operations, data governance programs, UAT frameworks and team management
• Track record of HR data integrity audits, record management and system reconciliation
• Experience with low-code automation platforms and core HRIS platforms
• Experience developing UAT test suites and leading release management cycles
• Preferred: HR certification (SHRM-CP/SCP, PHR/SPHR) or PMP, Six Sigma certification; background in federal contracting or regulated matrixed environments

Required skills

• Low-code automation: Microsoft Power Automate, Zapier, Formstack
• Core HRIS platforms: Workday, SuccessFactors
• Process mapping (Lucidchart, Visio), Lean / Six Sigma, data analysis (Excel, Power BI)
• UAT test suite development and release management

Benefits depend on position and may include health insurance, life insurance, paid time off, holiday pay, disability coverage, retirement and savings plans, learning and development and wellness programs.