Senior Deal Desk Manager

About the role

Retell AI is building a modern CX platform powered by voice AI. As the first Senior Deal Desk Manager, you will design pricing, approve, and close enterprise deals, working directly with the founder and daily with Sales, Finance, and Legal.

Key responsibilities

• Structure and approve non‑standard deals (discounts, usage commits, per‑minute pricing, payment terms) within hours.
• Build the discount approval matrix, pricing guardrails, and model deal margin before each approval.
• Run quote‑to‑cash across CRM, CPQ, legal handoff, and billing.
• Report weekly on cycle time, discount levels, and win rate, and automate approvals where possible.

Required profile

• 4+ years in deal desk, pricing, or sales/revenue operations at a B2B SaaS company.
• Experience owning end‑to‑end enterprise processes for deals over $300K.
• Hands‑on experience with Salesforce or HubSpot and a CPQ tool.
• Background at a VC‑backed SaaS/AI or large SaaS company.

Required skills

• Salesforce
• CPQ tools
• SQL or scripting for automation

What we offer

• Base salary $185,000‑$225,000 plus equity (4‑year vest, 1‑year cliff).
• 100% medical, dental, and vision coverage.
• Daily DoorDash credit, wellness, commuter, phone, and internet reimbursements.
• Relocation support and visa sponsorship.